or download the app today
Blooming Beautiful Routes
Your Improved Bus Services
More Routes. More Often. Low-Cost and Convenient.
Discover the improved bus routes in your area.
Freedom Starts Here
Freedom with a bus pass
Freedom comes with your bus pass. Make the most of it and plan your next trip out with ease using the Citymapper Journey Planner.
Take any single journey for just £3
Single fares on most services are capped at £3. Whether you’re commuting to work, meeting friends, or exploring the city, our capped single ride fare of £3 provides you with a budget-friendly solution that doesn’t compromise on quality or reliability.
Keep up-to-date
Bus News
News and information to help you get wherever you need to be.
Lincolnshire County Council Partners with Citymapper
to bring you new all-in-one travel app
Lincolnshire County Council is pleased to announce a new partnership with Citymapper that makes the award-winning app the county’s official journey planner for public transport.
The collaboration brings together all public transport options in Lincolnshire – including the Callconnect on-demand bus service – into a single, easy-to-use app, and forms part of the Council’s broader ambition to modernise local transport and deliver a more connected, data-informed network for communities across the region.
One app for all journeys in Lincolnshire
The Citymapper app is now live across Lincolnshire and integrates all local buses, rail services, Callconnect on-demand buses, cycling and walking routes. Residents, commuters and visitors can benefit from intuitive features including real-time journey planning, live bus tracking, and up-to-date alerts on service changes and disruptions; helping them make smarter choices about how and when they travel.
A key feature of Citymapper is its integration with Callconnect, Lincolnshire’s Demand Responsive Transport (DRT) service. Users can seamlessly plan journeys that include both fixed route and on-demand travel, opening new options for those in more rural areas of the county.
“The launch of Citymapper across Lincolnshire marks a significant step forward in how we connect people with places.” said Mike Reed, Head of Transport Services “By bringing together all modes of transport into one easy-to-use platform, passengers are given a clearer view of how the network fits together – empowering them to plan and complete journeys with greater confidence and ease. Citymapper’s proven reliability in other regions gives us confidence that this tool will enhance the way people travel across our county”.
Informing a smarter public transport network
In addition to the many benefits for passengers, Citymapper will provide the Council with anonymised insights on how people utilise transport across the region – enabling the Council to better understand passenger travel patterns, identify areas of latent demand for services, and plan future transport investment.
“Lincolnshire is focused on delivering a transport system that works for everyone,” said Sam Griffiths, Head of UK and Nordics at Via, who acquired Citymapper in 2023 and power the Callconnect on-demand bus service. “With this partnership, we’re not only giving people a brilliant tool to plan their journeys but also providing invaluable data to assist the Council in making informed decisions about how to serve communities across the county.”
The Citymapper app can be downloaded for free on iOS and Android devices. To learn more, visit: https://lincsbus.com/citymapper.
Flower Bus Showcases Blooming Bus Services at the Lincolnshire Show
Visitors to the Lincolnshire Show this year were greeted by our striking flower bus, decorated with fresh flowers to symbolise how bus services across the county are continuing to grow and improve.
The display was designed to highlight the recent enhancements to local bus routes – showing how services across Lincolnshire are blooming with better timetables, new and extended routes, and more frequent services, all aimed at making public transport more convenient, reliable, and accessible for communities throughout the county.
Throughout the show, the LincsBus team welcomed members of the public to learn more about these exciting changes. Many took the opportunity to chat with the team, share their thoughts, and snap a memorable photo in front of the Flower Bus.
After the event, the flowers were donated to Lincolnshire County Council Adult Care. They will be dried and transformed into eco-friendly confetti by individuals from 11 Adult Care centres across the county. This initiative supports sustainability while also offering a creative and purposeful activity for those involved.
The Flower Bus offered a visually impactful and engaging way to connect with show visitors, highlight the improvements to local bus services, and support a wider sense of community and environmental responsibility.
Want to see how bus routes in your area are blooming? Visit our Improved Bus Services page.
Electronic bus boards have arrived in Lincolnshire
Digital bus information has arrived…
There are two types of boards have been fitted to bus stops across the county by Vix, who are overseeing both the installation and ongoing maintenance. With the first phase now complete, the Real Time system is up and running.
Lincolnshire’s real-time bus displays provide accurate arrival times for the next bus by utilizing data from trackers installed on the buses themselves.
Funded by the Bus Service Improvement Plan (BSIP) there will be a mixture of large TFT displays and battery-powered E-paper screens.
There are real-time display boards running at larger bus stations and smaller real-time displays are positioned at roadside bus stops across the county.
Large board real-time displays:
-
Boston Bus Station
-
Boston Pilgrim Hospital Main Reception
-
Boston Pilgrim Hospital UTC Reception
-
Boston Pilgrim Hospital Outpatients
-
Bourne Bus Station
-
Gainsborough Bus Station
-
Grantham Hospital Main Entrance
-
Grantham Hospital Outpatients Entrance
-
Grantham Hospital UTC Entrance
-
Louth Bus Station
-
Skegness Bus Station
-
Spalding Johnson Hospital Main Reception
-
Spalding Bus Station
-
Stamford & Rutland Hospital
-
Stamford Bus Station
Lincolnshire
Timetabling Information and News
For the latest timetabling information and journey planner for bus travel around Lincolnshire and exciting bus news.
Callconnect
FAQs
This page helps answer some of the most frequently asked question about Callconnect.
Registration is free and easy.
You can register here: Register for Callconnect - On Demand Bus Service
After registering, you’ll receive a membership number to use for bookings.
• Callconnect App
• Website
• By phone:
Yes. Callconnect is a pre-bookable, demand-responsive service.
You must book your journey in advance - you cannot board without a reservation.
Operating days and times vary by area. For full details, visit the Operating Information section on our website or contact us directly.
Callconnect serves areas across Lincolnshire, Rutland, and Peterborough. You can book a journey between any eligible pick-up and drop-off points within these service zones.
Anyone and everyone can use Callconnect!
You only need to register once per household. When booking, just tell us how many people are travelling and provide names and contact details in case we need to get in touch.
Yes. Visitors can use the service by setting up a temporary visitor account via the app or by calling us. You’ll need to provide your name, contact information, and journey details.
Yes. Small, unfolded pushchairs or prams may be brought on board, provided they do not block the aisle. Please let us know when you book so we can make sure space is available.
Fares depend on the number of fare zones you travel through. You can check fares via the app, on the website, or when booking by phone.
Return tickets must be purchased on the first journey of the day and are only valid on the same day. Some returns may have time restrictions.
Additional children will be charged the standard child fare.
Yes you can. If you have a concessionary bus pass, as long as you display this to the driver as you board the bus, your journey will be free.
For our services in North Lincolnshire and our Welland areas, we follow the Government ruling of bus passes outside of Lincolnshire and these can be used after 09.30am.
You can cancel through the Callconnect app or by calling the booking office.
Please give at least one hour’s notice to allow us to reallocate the space.
If the bus hasn’t arrived within 10 minutes of your booked time:
If you can’t make your journey, please cancel in advance.
Frequent no-shows (e.g., three missed bookings in four weeks) may lead to temporary suspension or permanent removal from the service.
Yes, you can—but please make sure to mention that you are a wheelchair or mobility scooter user when booking. This is important because your wheelchair or scooter will need to be approved before travel.
All Callconnect buses are wheelchair accessible and low-floor, although vehicle type may vary by location. We can accommodate standard reference wheelchairs with the following dimensions:
• Max length: 1,200mm
• Sitting height: 1,350mm
• Footrest height: 150mm above floor
• Pass the tie-down and clear path test
• Be approved before travel – please contact us to confirm
Only Class 2 scooters with three or four wheels are permitted, and only if compatible with Unwin’s scooter webbing system.
Passengers must transfer to a seat - riding while seated on a scooter is not allowed.
You must book the scooter in advance to ensure space is available.
• Agreed request stops (e.g., phone boxes, post boxes, etc.)
If you have mobility needs, we may be able to collect you from home - subject to safety and access conditions. Please ask when registering or booking.
In the app, select your pick-up and drop-off points on the map.
Yes. In the interest of safe travel all of our vehicles are fitted with seatbelts. Our seatbelts are height adjustable and we ask all Callconnect passengers to wear the seatbelts provided.
At a glance
Callconnect
Here you’ll find all you need to know about Callconnect. Travel today on our easy to use bookable bus service.
-
Lincolnshire Callconnect
0345 234 3344 -
Bourne, Stamford & Peterborough Callconnect
0345 263 8153